betwin's Privacy Policy
This document explains in full how betwin collects your personal information, why it is stored, and how it is kept secure.
Last Updated: This privacy policy may be revised from time to time. Any changes will be announced on this page.
Introduction and Scope
About This Policy
betwin is an online entertainment and betting platform operating for users in Bangladesh. When you use our website, create an account, make a deposit, or use any of our services, certain personal information enters our system. This privacy policy clearly explains why that information is collected, where it is stored, and when and to what extent it may be shared with third parties.
This policy is an integral part of betwin's Terms and Conditions. By using our services, you consent to the data processing practices described in this policy. If you disagree with any part of this policy, please refrain from using our services.
This policy applies only to the betwin website and application. Third-party websites, payment gateways, and game providers are each responsible for their own privacy policies.
How Information Is Collected
What Types of Information Are Collected
2.1 Registration and Identity Information
We collect the information you provide when creating an account. This includes:
- Full name
- Date of birth (for 21+ age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
2.2 Identity Verification Information
To comply with Bangladeshi law and our own security policy, we may request a copy of your National ID (NID) or passport when necessary. These documents are used solely for identity verification and fraud prevention.
2.3 Technical and Usage Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser and operating system information
- Date and time of website access
- Pages visited and session duration
- Cookie and local storage data
2.4 Transaction Information
Records of every deposit and withdrawal, betting history, and bonus-related activity are stored securely in our system. This information is used for dispute resolution, account verification, and financial reporting.
Purpose of Data Use
Why Information Is Collected
3.1 Service Operation and Improvement
Without the information you provide, we cannot create accounts, process transactions, or deliver support. The main purposes for using your data are:
- Managing accounts and ensuring security
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Providing customer support (via 24/7 live chat and email)
- Preventing fraud and unauthorized access
- Testing and improving platform performance
3.2 Responsible Gaming Support
betwin treats responsible betting as a top priority. By analyzing your usage patterns, we can identify potentially problematic behavior and provide the necessary support. Our Responsible Gaming guidelines are a central part of our service.
3.3 Communication
We may send account notifications, security alerts, and promotional information to the email address and mobile number you have provided. You may opt out of these communications at any time.
Data Sharing and Disclosure
When Information Is Shared with Third Parties
4.1 Payment Processors
To complete your transactions, we work with bKash, Nagad, Rocket, Upay, and bank transfer services. Only the minimum information necessary to complete a transaction is sent to them. That information is protected under their own security policies.
4.2 Game Providers
Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — may receive certain technical information that is essential for managing game sessions. They do not receive your personal identity or financial information directly.
4.3 Legal Obligations
If a competent Bangladeshi court or government authority lawfully requests information, we are required by law to provide it. We are also responsible for assisting the relevant authorities in investigations into financial fraud or money laundering.
4.4 What We Never Do
betwin never sells or rents your personal information to advertisers or third-party marketing companies. Information is shared with our business partners only to the extent necessary.
Data Security Measures
How Your Information Is Kept Secure
5.1 Technical Safeguards
betwin uses SSL (Secure Socket Layer) encryption technology. As a result, every piece of data traveling from your browser to our servers is transmitted in encrypted form. Passwords and financial information are never stored in plain text.
5.2 Access Controls
Among our internal staff, only those who need access to specific data are permitted to view it. Every access is logged and reviewed regularly. Suspicious activity is flagged automatically.
5.3 Server Security
Our data servers are housed in secure data centers where regular security audits are conducted. Firewalls, intrusion detection systems, and regular backups are all part of our security framework.
5.4 Your Role
Your contribution to account security also matters. Use a strong password, do not share your login details with anyone, and notify our support team immediately if you notice any suspicious activity.
Cookie Policy
Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. betwin uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, saving language preferences
- Functional Cookies: Remembering your preferred settings
- Analytics Cookies: Collecting visit statistics, which are used to improve the service
6.2 Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working normally.
6.3 Third-Party Cookies
Our game providers and payment services may place their own cookies. These cookies fall under the privacy policies of the respective third parties.
Your Rights
Your Rights Regarding Your Data
7.1 Right to Access
You may request to view the information we hold about you at any time. Upon verification, that information will be provided within a set timeframe.
7.2 Right to Correction
If your profile contains incorrect or outdated information, you may request a correction. For personal details — particularly name or date of birth changes — identity verification may be required.
7.3 Right to Request Deletion
After closing your account, you may request that your personal information be deleted. However, financial transaction records and information required for legal reasons may need to be retained for a specified period.
7.4 Opting Out of Marketing
If you do not wish to receive promotional emails or SMS messages, you can unsubscribe through your account settings or by contacting our support team. This does not apply to important account-related notifications.
7.5 Filing a Complaint
If you have any concerns or complaints about the protection of your data, please contact our customer service team directly. Our FAQ page has answers to more questions about data protection.
Data Retention
How Long Information Is Retained
8.1 Active Account Data
All information is retained for as long as your account remains active. This data is necessary for service delivery, support, and security.
8.2 After Account Closure
Even after an account is closed, financial transaction records, identity verification documents, and communication history may be retained for a set period, taking into account legal obligations and the possibility of dispute resolution.
8.3 Inactive Accounts
Data for accounts that have been inactive for an extended period is reviewed periodically. If no response is received after a notification is sent to the account holder, the relevant data may be securely deleted.
Protection of Minors
Age Restrictions and Policy on Minors
betwin strictly enforces a 21+ age policy. Our services are available only to individuals aged 21 or older. Age is verified at registration, and documents may be requested in cases of doubt.
If anyone creates an account by providing false information about their age, that account will be closed and all related transactions will be considered void. We do not knowingly collect personal information relating to minors.
If you suspect that a minor is using our services, please notify our support team immediately.
Changes to This Policy
What Happens When This Policy Changes
betwin may update this privacy policy when necessary. If significant changes are made, you will be notified via your registered email or an in-app notification. The date of each revision is noted at the top of this page.
Continued use of our services after a new policy is published will be taken as your acceptance of the revised policy. If you do not agree, you may request that your account be closed.
All policies of betwin complement each other. Reading our About Us page alongside the Privacy Policy will give you a detailed understanding of how we operate and what we stand for.
Contact Us
Privacy Contact
If you have any questions, requests, or complaints about this Privacy Policy, please contact our support team. We are ready to assist in both Bengali and English.